Consumer research designed by payments experts
New market entrants. Emerging technology. Changing consumer preferences. These are just some of the disruptive challenges facing the payments industry.
Auriemma Research offers a range of publications, surveys, and studies that help you stay on top of market dynamics – how consumers are paying, borrowing, and adapting to new technology.
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The Payments Report
A study about how consumers pay and bank. Quarterly survey of US payment cardholders that provides insights into how evolving consumer behaviors and trends are impacting payment product usage. Each quarter the study focuses on a new, relevant topic. Additionally, members are provided an annual trend report that highlights changes and new developments within the industry.
Recent Topics:
- Installments Plans, Loans, and Balance Transfers
- Prepaid and P2P Payments
- Card and Account Fraud and Card Reissuance
- Usage of Checking and Savings Accounts
- Primary Banking Relationships and Engagement
- Mobile Payments and Online Purchases
- Card Controls & Account Features
- Security vs. Convenience for Online Payments
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Cardbeat®
A study about credit cards and competing products. Quarterly survey (tri-annually in the UK) among credit cardholders that examines the factors that impact how consumers are adopting, using, and deciding between credit cards and other competing payment products, such as personal loans. Each quarter the study focuses on a new, relevant topic. Additionally, members are provided an annual trend report that highlights changes and new developments within the industry.
Recent Topics:
- Lending and Personal Loans
- Rewards Cards and the Perceived Value of Ancillary Benefits
- Revolving and Borrowing Across Financial Products
- Point-of-Sale Decision-Making
- Digital Servicing and Account Management
- Seasonality of Card Behaviors
- Card Acquisition
- Increasing Secondary Rewards Card Usage
- Automatic and Recurring Payments
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Mobile Pay Tracker
A study about digital payments. Mobile Pay Tracker, a tri-annual study among mobile payment eligible consumers, tracks and compares usage of Apple Pay, Google Pay, and Samsung Pay. The study evolves and adapts each wave, to reflect the changing mobile payment landscape, and investigates a wide range of mobile payment services, such as P2P payments, bank and merchant-branded wallets, and online checkout options.
In-depth interviews are conducted twice per year to better understand the nuances in behavior and attitudes.
Sample Topics:
- Mobile payment and digital wallet adoption
- Profile of mobile payment users
- Channels and devices used
- Reasons for using mobile payments
- How users rate the mobile payment experience
- Barriers and benefits of mobile payments
- Potential of mobile payments
- Preferences between P2P providers
- Digital wallet impact on shopping behaviors